jokerbet Platform Privacy Notice
This page describes what we collect when you use jokerbet and how we keep that data protected. We at jokerbet treat your information with care and transparency. Our commitment is to explain plainly how your personal data flows through our platform, who we share it with, and what rights you have over it.
We operate an online gaming and sportsbook service available where local law permits. When you open an account, deposit funds, place activity on our live-dealer tables, sportsbook markets, or slot games, or withdraw earnings, you share information with us. We use that data to verify your identity, process your transactions, deliver our service, and comply with applicable law in your jurisdiction.
Our services are not offered in jurisdictions where online wagering is prohibited. We do not collect data from users in those regions, and we do not process transactions from blocked territories. You are responsible for verifying that access to and use of jokerbet comply with your own jurisdiction's law before creating an account.
What we collect and how we use it
We collect your email address, name, date of birth, and contact phone number when you register. We also collect your residential address and proof of address (such as a utility bill or tenancy agreement) as part of our account verification process. For payments through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet), we receive transaction records that include your account holder name, transfer reference, and payment method identifier.
We use this information to:
- Verify your identity and prevent fraud or duplicate accounts
- Process deposits and withdrawals through your chosen payment method
- Deliver our platform — live-dealer tables, sportsbook coverage (Liga 1, Piala AFF, MotoGP, badminton), slot games, and esports markets
- Keep transaction records for your account and our internal audit
- Comply with legal obligations in the jurisdictions where we operate
- Respond to your support requests and provide customer service
We also collect technical data: your IP address, browser type, device type, and pages you visit on jokerbet. This helps us detect abuse, improve our interface, and monitor platform uptime. We do not sell this data to advertisers.
Third parties and data sharing
We share your data only where necessary to deliver our service:
- Payment processors: mobile banking, local payment, online payment, e-wallet, mobile banking, and Indonesian banks receive your payment details to process deposits and withdrawals.
- Live-dealer studios: Our live-dealer partners (providing blackjack, roulette, baccarat, Dragon Tiger, Sic Bo tables) receive minimal data — typically your account ID and session token — to authenticate your access to their video feed.
- Support and compliance teams: Our customer support staff can access your account notes, transaction history, and support tickets to assist you.
- Legal and regulatory bodies: If required by law in Jakarta, Surabaya, Bandung, Medan, Semarang, or other regions, we may disclose your data to authorities.
We do not share your data with marketing partners or unrelated third parties. We do not use your information to build profiles for sale.
Your rights and our security practice
You have the right to request a copy of the data we hold about you. You can ask us to correct inaccurate information, delete your account, or restrict how we use your data. To exercise these rights, contact our support team through the jokerbet platform. We will respond to data-access requests within 30 days where possible.
We use encryption (HTTPS) to protect data in transit. Our servers employ standard firewalls and access controls. We do not store payment card numbers directly — payment processors handle sensitive card data. Your password is hashed, not stored in plain text.
We use cookies and session tokens to keep you logged in and to track your activity on jokerbet. These are functional cookies required to run the platform. We do not use tracking cookies to follow you across other websites.
We believe privacy is a foundation of trust. When you use jokerbet, your data remains your own.
If you have questions about this privacy notice or wish to report a data breach, contact us via the support form on jokerbet. We take privacy violations seriously and will investigate promptly. This notice applies to all users of the jokerbet platform, regardless of payment method or game category (live dealer, sportsbook, slots, esports). We reserve the right to update this notice at any time. Material changes will be notified to you by email.